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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan and prepare for workplace communication using equipment and systems
   • Obtain, interpret and confirm work requirements
   • Access, interpret and apply documentation and procedures
   • Identify and access communication equipment and system components
   • Establish and maintain communication with others
   • Access and apply communication equipment and systems safety procedures
2. Communicate using communication equipment and systems
   • Identify and select the most appropriate method of communication
   • Use communication equipment and systems
   • Acknowledge and respond to communication
   • Pass on communications to others in a clear and concise manner
   • Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
   • Identify and report faults in communication equipment
3. Carry out face-to-face routine communication
   • Speak clearly and listen carefully to promote understanding
   • Ask questions of the audience and confirm meaning of information
   • Maintain communication processes with others to assist flow of work activities
   • Use site approved signalling methods to convey information
   • Participate in discussion to obtain information and clarify meaning
   • Communicate cooperatively and effectively with others
4. Complete written documentation
   • Complete written documentation clearly, concisely and on time
   • Use approved documents according to workplace procedures
   • Pass on written information to others

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

communicate in the workplace on at least two occasions, including:

identifying communication strategies and systems

operating communications systems and equipment to convey meaning to others

communicating clearly and promptly to others to convey information and meaning

listening carefully to instructions and information

participating in group discussions and engage with group members respectfully

asking questions to clarify meaning

communicating concisely both written and verbally

interpreting communications devices

identifying and reporting communication faults and deficiencies.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key policies, procedures and documentation required to communicate in the workplace, including:

work health and safety procedures

emergency communication procedures.

communication systems and equipment types, characteristics, technical capabilities and limitations, including:

safety requirements

common faults

maintenance records.

key communications devices, including:

flags

lights

signs

bells

whistles

alarms

sirens.

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